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008			240301s2008 njua frb 001 0 eng c
020			_a9780470180020
040			_aDIBRA _cUVAL _bspa _erda
041	0		_aeng
082	0	4	_a352.357
100	1		_aNiven, Paul R., _eautor _9108201.
245	1	0	_aBalanced scorecard step-by-step for government and nonprofit agencies / _cPaul R. Niven.
250			_aSecond edition.
264		1	_aHoboken, New Jersey : _bJ. Wiley & Sons, Inc., _c[2008]
264		4	_c©2008
300			_axvii, 365 páginas : _bilustraciones.
500			_aIncluye índice.
504			_aIncluye referencias bibliográficas.
505	0		_aIntroduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success.
650	1	4	_aORGANISMOS GUBERNAMENTALES _939090.
650	1	4	_aCUADRO DE MANDO INTEGRAL _968870.
650	1	4	_aDESEMPEÑO HUMANO _9126264.
942			_2ddc _cBK
999			_c288767 _d288767